With our repair tips, you will not need to separate from your printer
Your printer is not responding? Your impressions are of lower quality? Can not print from your smartphone or tablet?
Before you get rid of your printer and cartridges, follow our troubleshooting tips.
If you want to replace it, then do not hesitate to consult our buying guide for the best printers
Your printer is not responding
If your printer does not work then your first reflexes would be to check that there is enough paper and ink. Also make sure the USB or Ethernet cable is properly connected.
If you are printing remotely then check your Wi-Fi connection . If the latter is not stable, then it is better to use a USB cable .
Did you select the right printer?
Sometimes, printing does not start because software installed on your computer uses a "virtual" printer. This allows you to convert documents and images to PDF, Jpeg, GIF, ... without printing them on paper. It may be configured as the default printer.
When you click Print , your file is saved by the virtual printer but is not sent to the physical printer.
To choose the correct printer, go to the Start Menu and open the Control Panel . Select Hardware and then Devices and Printers .
Finally, right-click on the printer you want to use and click the Set As Default Printer option . At the same time, make sure that the status of the printer is Ready .
Now, in Word for example, select the printer of your choice ( File → Print → Printer) and print .
If you think your printer has other problems, go to Devices and Printers (Start Menu → Control Panel → Hardware and Sound) , right-click on the device, and select the Troubleshoot option .
We also recommend
Otherwise, you can go to the Troubleshoot Microsoft Printer Problems page , and be guided by its assistant (click Run the Troubleshooter ).
If you have an HP printer, then this page might help you .
Impressions from your smartphone or tablet do not launch
To print from your iPhone, iPad or iPod Touch, your printer must have a Wi-Fi connection and be compatible with AirPrint technology .
If you have a Mac and your printer does not have this technology, then install the free HandyPrint app on your computer so you can print remotely from your iOS devices.
Whether you have a PC or Mac, a Wi-Fi / Bluetooth printer or USB / Ethernet cable, you can print directly from your iPhone or iPad with PrinterPro .
If you have an Android, use Google Cloud Print , we have a detailed tutorial for that.
Replace ink cartridges
Typically, when the ink level of your cartridges is low, an alert message appears on your computer screen or on your printer monitor.
Do not replace your cartridges until the colors fade and the ink is completely exhausted.
If you have a laser printer then we advise you to remove the cartridge and gently shake it from right to left to prolong its life.
Some printers indicate the number of pages that can be printed before the cartridges are empty.
If you run out of colors, print only in black and white and turn on economy mode. Both of these options are usually in your printer settings.
Print web pages, Microsoft Office documents and photos
The web pages are not intended to be printed. If they were to be, they would be of poor quality and unlimited paper size (width or height).
Always use the Print Preview feature , this tool will help you preview and readjust your document. Also, you may not need to print certain information or pages.
If you have to print a purchase order from a web page for example, click on the option reserved for this purpose, and not on that of the web browser.
Microsoft Office documents
Do you want to print an Excel form? Be sure you have selected the correct cells before clicking Print . For this you can use the Print Selection option .
To make your spreadsheet fit A4, reduce the margins, change its orientation (portrait or landscape), and so on.
The same goes for Word documents, or text processing files, it is possible to choose the pages to print.
Photos and images
To print your photos and images saved on your PC, right-click them directly, then Print . This will allow you to choose their dimensions.
You can also select multiple images together.
Repair the paper jam
The paper jam is a fairly common problem. To unblock your printer, open the input tray and carefully remove the jammed paper.
The paper absorbs moisture, it is recommended to store your pack of sheets in a plastic bag.
Prefer thin paper, most home printers are not compatible with sheets weighing more than 200 g / m 2 (for photos). You will not be able to print postcards or greetings because they are too thick and rigid.
Poor quality prints
Due to a dry ink and little used, the print heads can clog and leave traces (horizontal stripes) on your printed documents.
If you are in this situation, you must clean them.
Refer to your printer's manual first, as the printer may have a utility to clean and align the cartridges.
You can help kits (about 8 €) but know that the result is not guaranteed.
Our other advice would be to avoid printing on photocopier paper (grammage between 80 and 100 g / m 2 ), which is just as absorbent as blotting paper.
We advise you to buy good quality paper, preferably from the same manufacturer as your printer, especially if you are printing photos.
Note that the weight of the sheets has less impact on laser printers. If you notice spots on your prints, each time in the same places, there may be dirt or dust on the drum (aluminum cylinder).
To remove the drum (OPC), refer to the user manual and clean it thoroughly with isopropanol and a dry, clean, lint-free cloth.